Commissioner Delhi Police launches new e-challan system

The E-challan devices are enabled with active GPS where the challaning officer and the violator, both can be logged/tracked to a particular geo-location

Commissioner of Police, Delhi has inaugurated the new e-challan system and the e-payment gateway for the use of Delhi Traffic Police. The inaugural ceremony was attended by Special CP/Traffic, Taj Hassan, DG/NIC. Dr. Neeta Verma and other senior officials of Delhi Police and NIC.  The Commissioner of Police, Delhi in his inaugural address stated that this state-of-the-art system is an important milestone in deploying cutting edge technologies for improving prosecution against traffic violators and achieve better road safety standards in Delhi. 

The Commissioner of Police, also indicated the growing need for increasing technology based systems in Traffic Police. He gave insight into ambitious projects that are in the final stages of commissioning in the near future.  The e-challaning system will integrate all these systems into one holistic professionally managed prosecution and traffic management system that will give critical fillip to our efforts of achieving safe driving conditions in Delhi.  He thanked the technology partner NIC for rolling out their biggest project in this class as yet in India.

The introduction of technology and giving a more user friendly interface to public will continue to be a priority objective and will feature in all future endeavours. The e-challan project is delivered as a turnkey solution by the NIC as technology partners. 

The E-challan system is state-of-the-art project that deploys the latest hand held devices and android based operating system with fully integrated software application.  The system is developed by the NIC with key operational and legal inputs from the Delhi Police. A steering committee that accomplished the task has experts from the Delhi Traffic Police and the NIC with extensive domain knowledge. The system has been launched with 1,000 hand held devices in the beginning and there is scope for expansion if the operational requirements warrant so. 

The project has been commissioned for three years to begin with and extension on need basis following the technology review.  The project is fully funded by the MHA and the funds are placed at the disposal of the NIC as and when requisitioned.  Key services of the NIC are offered free of cost to the Delhi Police being a government department. NIC provides the software support, manpower for development and the technology backbone in terms of servers, disaster sites, integration of the databases with vertical and horizontal interfaces like the NCRB, IRDA, and various State transport Authorities of the country. 

The industrial grade device is capable of withstanding the harsh weather of Delhi.  It has fingerprint biometric capturing capacity.  It also has the card reader facility to capture the details of the licence or the registration as the case may be.  The debit/credit card reader facility is available for making payments digitally.   The E-challan devices are enabled with active GPS where the challaning officer and the violator, both can be logged/tracked to a particular geo-location.  This is an important tool for evidence to establish the credibility of the prosecution. All other modes of technical prosecution like the camera violation app etc. are also connected to the e-challan system so that the data is updated regularly and sent to the NIC on real-time basis.  Now the challaning officers in Delhi will have access to the vehicle/driver violation history instantly.

NIC in association with the SBI has conducted mandatory audit and safety checks for the system of payments via the electronic modes.  Payment security systems and procedures have been followed as per the guidelines issued by the government on the subject. The entire system of E-challaning adheres to the industry standards for safety and security of the data.  Appropriate measures for disaster recovery are in place. Challaning officers can view the insurance and pollution data of the vehicles online in the HHDs. This facility will help the public in establishing the vehicle credentials and at the same time the challaning officer the facility to spot fake documents, if any presented at the spot. The system is capable of accepting the digilocker compliant documents like the licence of the driver and the registration of the vehicles besides other documents. This digilocker facility will help the public with hassle free interaction, as the authenticity of the document will be preverified.  The instances of loss of documents in transit will come down drastically. During the testing phase, 6,03,503 challans were issued using the new e-challan devices as a result of which, compounding amount of approximately Rs. 9.5 crores was collected. 

There has been another simultaneous and enabling technical initiative in the form of payment gateway of Delhi Traffic Police for accepting payments for the traffic violations recorded/observed by various equipment installed in the field.  The SMS notice sent to the violator contains the details of the violation and the link to verify it.  The violator can upon satisfaction, pay the fine online.  Url: offers the citizens the convenience to pay the fine amount of the traffic violation from home, workplace or any other place and even on the go.  The payment gateway will help the citizens with the flexibility to login securely at their convenience and settle the pending violation notices with proof of payment as done in case of other merchant transactions in their daily routine.  

The citizens who are residents of other states and who have been served upon the violation notices can now pay online and need not visit Delhi for making the  payment of a traffic notice sent to them via post or the SMS on their mobile phone.  So far in the trials and testing stage of the e-payment gateway and the e-challan system 28,024 notices have been compounded, out of which 16,369 were done using e-option which amounts to around 58.41% of the notices of traffic violations being compounded using the e-option.  The statistics is a clear indication of the impact and reach of the e-challan system and the e-payment gateway.  It also augurs well for achieving better compliance in future as the systems get known to the public with publicity. This is an important step towards cashless economy.  It also ensures that the citizen interface with police improves and becomes more transparent. 

Important and substantial man-hours and manpower will be saved as the cashless system will reduce the requirement to visit banks and deposit the cash on daily basis.  The payment gateway system is integrated with the e-challan system therefore the NIC database will keep the records current and accessible to all stakeholders.  The payment gateway follows the standards set for such systems and the partner bank SBI adheres to all mandatory norms for such electronic transactions. reporter