The long multiple queues, overcrowding and waiting time at Hospital OPDs and clinics will be things of the past. Under the pioneering initiative of mCURA, the health-tech company, India’s first integrated mobility platform, SMART OPD has been introduced in the market. This technology enables patients to bypass long queues. The patients can have ready information on their mobile phones or tablets located outside each consultation cabins on the inflow and outflow of other patients, providing comfort to the patients, as per a press statement.
For non-smartphone users The “Tap & Pay” Card has the capability to access records/ bills/ payments/ book appointments from the tabs or devices installed outside every doctor’s chambers and at all investigation counters. The patients can use their “Tap & Pay” cash card to pay for hospital services easily without waiting in any queue from any of these counters.
According to Madhubala Radhakrishnan, Founder and President of mCURA, “Labs, pharmacy, doctors and even patients are integrated fully into the IT infrastructure through mobile devices. This helps facilitate faster filling of prescription, reduction in misreading of doctors’ handwriting, lowered waiting time for test results and automatic medicine intake reminders to patients. By automating everything, redundancy can be avoided and manpower can be optimized.” She added, “This technology will also help the patients who need a family member to take care of them at the billing counters, labs and pharmacy. This will help and ensure smooth entry, consultation and exit of the aged persons as there is no need of cash management at the billing counters. The patient’s only need is to carry the SMART OPD card to experience the smooth flow at the hospitals and clinics.”
Recognizing the fact that doctors using technology at the point of care is a big challenge, mCURA also provides Clinical Information Executive who is equipped with smart devices to support doctors for quickly entering patient prescriptions digitally. This also helps preserving doctor-patient relationship as the doctor would only be listening to the patient’s problems, without diverting his/her attention on computers.